Service Leap at MESOB Brings Faster, Transparent Public Services: Beneficiaries

Addis Ababa, July 1, 2026 (ENA) — The MESOB One Stop Service Center has significantly reduced bureaucratic hurdles, enabling citizens to access faster, more efficient, and high-quality public services, beneficiaries said.

Inaugurated by Prime Minister Abiy Ahmed, the center is transforming government service delivery by bringing multiple public services under one roof through a technology-driven system.

The initiative is designed to simplify administrative procedures, reduce waiting times, and improve transparency.

Citizens said the digital platform has eased access to essential government services while minimizing the lengthy procedures that previously characterized public offices. They also noted that the streamlined system has strengthened accountability and helped curb opportunities for malpractice.

Speaking to ENA, Addis Ababa resident Desta Wedajeneh said the MESOB digital service has saved citizens valuable time and reflects Ethiopia's progress in modernizing public administration.

"The new system allows citizens to obtain services quickly and efficiently, eliminating the long delays we used to face," he said.

Another resident, Yosef Tamene, recalled the difficulties of obtaining a national identity card under the previous system, saying the process often required repeated visits and several days to complete.

"Today, services that once took days can be completed within minutes," he said, adding that the improved system has addressed many of the longstanding challenges faced by service users.

Yirgalem Teshome also praised the MESOB platform, describing it as an efficient and forward-looking system that sets a new standard for government service delivery.

Aschalew Admasu said the center has eliminated many of the complex administrative procedures that previously burdened citizens.

"This digital system is more than a convenient service. It demonstrates the country's commitment to building a modern and efficient public administration," he said.

Another resident, Berhan Abreha, noted that integrating multiple government services in one location has greatly reduced public inconvenience.

Reflecting on the previous system, he said the new approach has made accessing government services considerably easier, faster, and more reliable.