Customs Commission to Enhance Use of Technologies Under Digital Ethiopia 2030 Strategy

Addis Ababa, January 6, 2026 (ENA)—The Ethiopian Customs Commission (ECC) will further intensify its efforts to improve customs services by expanding the use of technology through the Digital Ethiopia 2030 strategy, ECC Deputy Commissioner Muluwork Derese said.

In an exclusive interview with the Ethiopian News Agency, the Deputy Commissioner revealed that the Commission has been implementing technologies aimed at facilitating trade, preventing smuggling, and enhancing overall operational efficiency.

Technology plays a crucial role in modern customs operations, particularly through the implementation of paperless services and online platforms that improve transparency, accountability, and service delivery, she added.

According to her, the digital systems being used have significantly reduced the need for physical presence while speeding up customs clearance processes.

The electronic Single Window platform, for instance, integrates more than 80 institutions, including regulatory bodies, thus enabling customers to access multiple services through a single digital interface.

“The major platform we are using is the electronic Customs Management System (eCMS), a fully automated clearance system that allows traders to submit declarations online and receive responses without physical contact, all through a single window,” Muluwork explained.

She further stated that the Commission has been utilizing electronic seals and cargo SIM tracking technologies to monitor and control cargo movement until it reaches the intended destination.

In addition, smart border management systems, smart gates, and other modern technologies are implemented to combat contraband and enhance border clearances.

Technology integration among institutions has also significantly improved efficiency.

“For example, bank permits and other critical documents are now exchanged electronically through direct system-to-system communication, reducing forgery and fraud.”

The technologies, she said, help to strengthen monitoring of imported goods, minimize human contact, prevent corruption, and provide services for customers regardless of location.

Muluwork further pointed out that strong institutional coordination has been established as a key pillar in supporting the success of the Digital Ethiopia 2030 strategy.

The Deputy Commissioner added that the use of shared digital platforms, which enable multiple stakeholders to work collaboratively and efficiently, will continue to be strengthened in the coming years

Artificial intelligence-assisted technologies have already been introduced and additional digital solutions currently under development will be implemented in the future as part of ongoing modernization efforts, it was learned.

The Ethiopian Customs Commission is rapidly transitioning from older systems to automated clearance systems, with a strong focus on transparency, efficiency, and modernization through online portals.