Ethiopian, Chapa Enter Partnership to Enhance Digital Operations

Addis Ababa, October 22, 2025 (ENA) – Ethiopian Airlines has entered into a strategic partnership with Chapa Financial Technologies to streamline digital operations for its passengers.

The partnership agreement was signed today by Ethiopian Airlines Deputy CEO Hailemelekot Mamo and Chapa Fintech Company CEO Nael Hailemariam.

Ethiopian Deputy CEO Hailemelekot said on the occasion that the partnership represents a significant step for Ethiopian Airlines, Africa's leading carrier, while reflecting the airline's commitment to innovation and customer-centric services. 

"We have been striving to implement various mechanisms that aim to transform our customer experience through digital innovation and technology, " he stated.

The partnership focused on enhancing customer service across various aspects, including in-flight entertainment, e-commerce, ticketing, air mobility, and digital payments.

The Deputy CEO pointed out that working with Chapa, which offers locally developed payment solutions, is a milestone that underscores Ethiopian Airlines commitment to empowering homegrown innovation and strengthening local digital ecosystems.

"This integration will provide our passengers with features like direct bank integration and real-time transaction monitoring, allowing them to complete purchases through various digital channels with greater ease and speed."

Hailemelekot stated that Ethiopian Airlines will continue to seek out partnerships with local innovators as part of its broader digital transformation strategy.

On his part, Chapa CEO Nael Hailemariam said that the partnership marks a significant step towards leveraging technology to enhance service delivery.

Highlighting Chapa’s dedication to improving customer engagement through technology, he said the partnership would ease transactions and enrich the overall travel experience for Ethiopian Airlines passengers.

According to him, Chapa has made significant strides in providing secure financial technology services for various financial institutions and processed transactions worth 100 billion Birr.