Ministry of Foreign Affairs Embarks on Digital Transformation to Enhance Efficiency, Service Delivery

Addis Ababa, October 15, 2025 (ENA) -- The Ministry of Foreign Affairs launched its digital transformation program aimed at modernizing its operations, improving efficiency, and enhancing service delivery.

Speaking at the opening of training organized for employees and junior diplomats today, Foreign Affairs Minister Gedion Timothewos stated that digitalization marks a significant step toward building a modern, transparent, and responsive foreign Service system aligned with Ethiopia’s digital economy strategy.

Gedion said that the initiative, which is part of the reform and innovation activities of the 118-year-old public institution, will mainly focus on three key issues, including documentation and archives management, internal and external communications and correspondence, and streamlined and synergistic workflow.

The previous analogue-based workflow had created bottlenecks, creating institutional inefficiency and delayed decision-making, the minister noted.

Gedion added that for over a hundred years, much of our diplomatic communication, documentation, and administrative procedures were handled manually.

This often led to data fragmentation, slower response, and difficulty in coordination between headquarters and missions abroad, the minister pointed out.

According to him, the new digital portals — designed to handle both internal operations and consular services — will enable faster document processing, real-time data sharing, and improved coordination among Ethiopia’s embassies and consulates worldwide.

 “Through this transition, our diplomats and staff will be better equipped to respond swiftly to global developments and serve Ethiopian citizens abroad with greater efficiency,” he said.